Streamlining IT operations with Agentic AI from HCLTech and Google Cloud
A leading global diagnostics information services provider partnered with HCLTech and Google Cloud to enhance operational efficiency and accelerate decision-making through Agentic AI. By deploying Google Cloud Gemini Enterprise and integrating it with multiple enterprise systems, HCLTech enabled context-aware, conversational access to critical IT and business data—simplifying workflows, improving visibility and boosting productivity across teams.
The Challenge
- Increasing management complexity and risk due to siloed data environments
- Time-intensive processes to retrieve vulnerability and end-of-life (EOL) posture data from enterprise applications
- Disjointed enterprise systems lacking unified, cross-platform search capabilities
The Objective
- Validate conversational AI capabilities for enterprise-scale use
- Integrate siloed data sources to enable unified access and faster decision-making
- Reduce manual effort in IT issue resolution, data retrieval and reporting
- Enhance productivity through automation and context-aware task execution
The Solution
- Deployed Google Gemini Enterprise with conversational AI capabilities for enterprise-wide integration
- Integrated ServiceNow, SharePoint, Jira Cloud and OneDrive within the customer’s Google Cloud environment for unified access
- Enabled rapid, context-aware information retrieval by connecting Google Gemini Enterprise to key data repositories and workflows
- Delivered a six-week pilot engagement focused on validating scalability, accuracy and enterprise readiness
The Impact
- 30–35% faster resolution of recurring IT issues through consolidated incident and ticket visibility
- 40–50% faster retrieval of vulnerability and EOL posture data across enterprise applications
- Up to 30% reduction in IT report preparation time, streamlining incident and backlog analysis
- Up to 40% decrease in manual navigation across enterprise systems, improving developer productivity with contextual insights from Jira and related platforms
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